Interviewer QC Monitoring Published in Survey Practice

Vienna, Virginia, April 27th, 2011- Survey Practice has published an article written by D3’s statistician David Peng in their April 2011 issue:  “Quality Control in Telephone Survey Interviewer Monitoring.” The article discusses implementing Statistical Process Control (SPC) as a quality control measure for live interviewer monitoring in both the CATI and CAPI modes.   The article argues that using SPC, more specifically Control Charting, as a live monitoring technique can improve overall product quality and cost-effectiveness during field.

Published bi-monthly, Survey Practice is a leading survey research journal that contains practical information on survey methodology, environmental factors affecting survey research and features the work of noteworthy survey practitioners.